Hien VuNails Champaign
Legal

Privacy Policy

Last updated: 2026/06/07

This Privacy Policy explains how Hien Vu (DBA Hien Vu Nails) ("we," "us," or "our"), a sole proprietorship owned by Hien Vu, collects, uses and protects information when you contact us, visit our salon, or use our website. We respect your privacy and are committed to handling your information responsibly.

Information We Collect

We may collect the following information when you choose to share it with us:

  • Your name, phone number and email address when you call, text, email, submit our contact form, or book an appointment.
  • The message you send us and your appointment preferences, such as the service you request and your preferred day or time.
  • Basic website usage data, such as pages visited, collected through standard analytics to help us improve our site.

How We Use Your Information

  • To schedule, confirm and manage your appointments.
  • To respond to your questions and provide customer service.
  • To send appointment reminders and updates, and promotional messages only if you have given consent.
  • To improve our website and services.

SMS Text Messaging

If you provide your mobile number and opt in, we may send you text messages from Hien Vu (DBA Hien Vu Nails), including transactional messages such as appointment confirmations and reminders, and, where you have separately consented, marketing and promotional messages. Your consent to receive text messages is not a condition of any purchase.

  • Opt in: You agree to receive text messages only after you give express consent, for example by checking a consent box on our Contact Us form, or by texting or calling us your number for this purpose.
  • Age requirement: You must be 18 years of age or older to use this SMS service.
  • Message frequency: Message frequency varies based on your appointments and requests.
  • Opt out (STOP): You can opt out at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again.
  • Help (HELP): Reply HELP for assistance, or contact us at (217) 398-1898.
  • Rates: Message and data rates may apply, depending on your mobile carrier and plan.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell, rent or share your personal information, and we do not engage in lead sharing or affiliate marketing. We may share information only with trusted service providers who help us operate, such as a scheduling or messaging platform, and only to the extent needed to provide that service. We may also disclose information if required by law.

Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use the site so we can improve it. You can control cookies through your browser settings.

Data Retention

We keep your information only for as long as needed to provide our services, communicate with you, and meet legal or recordkeeping requirements. When it is no longer needed, we take reasonable steps to delete or de-identify it. You may ask us to delete your contact information at any time using the details below.

Data Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe.

Your Choices

You may ask us to update or delete your contact information, and you may opt out of text messages at any time as described above. To make a request, contact us using the details below.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. Appointments for minors are arranged by a parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, please reach out:

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